Technical Services

DeltaTrak is dedicated to providing the highest quality certified calibration services for compliance, traceability, validation, and quality assurance. Free post trip calibration services are provided to support insurance claims when temperature sensitive commodities have been damaged. Repair services are also available by quote. Our technical support team is available to assist customers with product inquiries, calibration questions, troubleshooting and repairs.  Contact our technical support staff at +32-3-455-61-25, 800-390-0804 (US and Canada) or This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. .

Calibration Services

We Offer Calibration Services For:

  • Digital Probe Thermometers
  • Folding Probe Thermometers
  • Heat/Cool Thermometers
  • FlashLink Data Loggers
  • Central Data Reporting Systems
  • Infrared Thermometers
  • Circular Chart Recorders
  • Non-Contact BA Infrared Thermometer

Service Includes:

  • Battery Change
  • Calibration Certificate that is NIST Traceable
  • Guaranteed 5 Day Turnaround

DeltaTrak offers standard single probe point calibration and two-point probe calibration. Contact us at +32-3-455-61-25 or 800-962-6776 (US and Canada) for additional probe point pricing.

Our calibration laboratory is furnished with state-of-the-art equipment and is precisely temperature controlled. All DeltaTrak thermometers are available with factory certificates, and our instruments are tested to National Institute of Standards and Technology (NIST) Standards. Our services satisfy record keeping requirements for ISO 9000.

Certificates of calibration include an in-depth summary of the tool, deviations, and any out-of-tolerance conditions. Reminders are sent out 30 days prior to recalibration as part of the service. Each thermometer has a unique serial number for future traceability and reference.

DeltaTrak strives to meet the individual needs of all our clients. Whether you need fast turnaround, special handling, or special testing, we will work with you to meet your specific requirements.

For Information about calibration services, repairs, and other related Items call us at 800-390-0804.

On-Site Set-up and Validation Services 

DeltaTrak now offers professional on-site field services to help deploy DeltaTrak ColdTrak Management Solutions.

DeltaTrak will provide a specialist who works along side your staff at your location to help ensure successful, efficient deployment of your ColdTrak Cold Chain Solution or FlashLink Wireless System application. Call 800-390-0804 for more information.

Returns Policy

If you need to return an item to DeltaTrak, please read the following:

No returns will be accepted without a Return Goods Authorization number (RGA#). To obtain the RGA# please contact our Customer Service Department at +32-3-455-61-25 or 800-962-6776 with the reason for the return, date of purchase, and invoice number. Items being returned for credit must be shipped back to DeltaTrak in the original condition as they were received, within 20 Days from date of purchase. The RGA number must be clearly marked on all packages and documents.

The following non-returnable conditions will apply:

  • Custom or special order items.
  • Items with damaged, missing or defaced labels.
  • Instruments that were used beyond the design limits of the product.
  • Instruments exhibiting obvious physical damage.